Monitoring

Introduction to Monitoring

Protect your family & property with alarm monitoring 24 hours a day, 365 days a year with an Allstate Security monitored alarm system.

Back to base monitoring is a service that can be added to your new or existing security system. It takes the hassle away from anybody but your security system, by notifying authorities when your alarm sirens activate.

As soon as any untoward activity is detected by your system, i.e. power failure, intrusion, tamper switch, etc. your security system will automatically send a signal down your telephone line to our 24-hour monitoring centre.

It’s then only a matter of seconds before one of our highly trained operators assesses this information and, depending on what signals are received, can:

  • Call the premises to confirm the exact nature of the emergency.
  • Call you or others on your emergency contact list to notify you of the situation.
  • Send out a patrol guard to investigate.
  • Send the Police, Fire Brigade or Ambulance if required.

The obvious benefit of a monitored system is that someone is watching over your family, home and possessions 24 hours a day, 365 days a year. This provides you with increased peace of mind and an added level of security over an audio only alarm system.

A monitored alarm system protects your property and all that reside in it.

An alarm monitoring system is an alarm system that is monitored 24 hours a day by Allstate Security’s Monitoring Centre. The system is capable of contacting the Allstate’s Monitoring Centre in a matter of seconds should anything trigger an alarm or alert.

A monitored system does something that an audio-only alarm can’t, that is, in the case of an alert, it notifies both you and the appropriate authorities. This type of alarm monitoring service offers an extra layer of protection and therefore peace of mind, because it calls for help to arrive at the scene of the intrusion or other emergency.

Depending on how the system is set up, alarm monitoring systems are able to detect and notify authorities about a number of household and business emergencies. These may  include such incidents as a break in, fire, carbon monoxide leaks, even monitored medical alerts worn by the elderly and activated in case of an emergency.

With the addition of panic buttons and other safety precautions, the proper authorities can respond to virtually any emergency in a matter of seconds.

A personal attack signal from a monitored alarm will receive an immediate response from the monitoring station. With a audio alarm, you are relying on a neighbour or passer by to come to your aid.

A monitored burglar alarm system has a number of benefits when compared to a burglar alarm system that just rings an alarm in your home.

Consider the contrast between a monitored system and an audio only alarm. A siren or audio only alarm system relies on your neighbours or a well intentioned passerby to respond to the alarm, which may put them at risk. Additionally friends, neighbours or a passerby aren’t always present to respond.

In case of alarm, do you really want to leave it to chance for some response to occur?

Police no longer respond to a audio-only alarm, unless there is additional evidence of a crime being committed.  However Police will respond to a monitored alarm  in your home.

A monitored alarm system can also be used for fire protection either manually through the activation of the keypad or automatically via fitted detection devices such as smoke or heat detectors. With a monitored alarm, Allstate Security’s Monitoring Centre quickly calls the fire brigade, whilst with an audio system you are relying on a neighbour or passer by to call emergency services.

As your monitored system is not totally reliant on the phone line, should the phone line become inactive for any reason the system uses mobile technology to communicate with the monitoring station offering you permanent monitored security. Protecting you against even the most determined criminal.

An alarm monitoring system alerts the user to a specific danger thus securing personnel and possessions.

Applied to an industrial perimeter a monitored system can be used to detect and delay the intruders before they can even approach the building.

False alarms associated with human guards can be reduced with the use of alarm monitors equipped with microwave detectors coupled with passive infrared detectors called ‘Dual-Tec  Alarms’.

Infrasonic or ultrasonic frequencies (beyond audible frequency) used to break or cut glass panes are detected with an alarm monitoring system.

The alarm system may be equipped with a mechanism to detect any attack on the system itself affording further protection.

A system may be able to be retrofitted, reducing space and costs incurred.

Alarm systems can be used to restrict, monitor and authorise access to designated areas in your business or facility.

The systems have low maintenance costs and are very cost-effective.

Back to base monitoring is a service that can be added to your new or existing security system. It takes the hassle away from anybody but your security system, by notifying authorities when your alarm sirens activate.

As soon as any untoward activity is detected by your system, i.e. power failure, intrusion, tamper switch, etc. your security system will automatically send a signal down your telephone line to our 24-hour monitoring centre.

It’s then only a matter of seconds before one of our highly trained operators assesses this information and, depending on what signals are received, can:

  • Call the premises to confirm the exact nature of the emergency.
  • Call you or others on your emergency contact list to notify you of the situation.
  • Send out a patrol guard to investigate.
  • Send the Police, Fire Brigade or Ambulance if required.

Monitoring Formats

To ensure complete peace of mind and to cater for all security applications, Allstate Security can provide numerous communication formats to meet both your individual security and budget requirements.

  • 1. Dialer

The security system utilizes an existing telephone line at your premise, which automatically alerts our security monitoring centre when an alarm condition is detected.

Our monitoring centres will not aware of any line faults or any deliberate attempts to cut the telephone line until a routine weekly test signal isn’t received.

  • 2. IP ( Internet Protocol)

Whilst utilising an existing telephone line at your premise, IP has the added benefit of line supervision.

The Internet connectivity constantly sends signals to our monitoring centre . As soon as these signals aren’t received, a line fault is detected and our monitoring centre will action this as an alarm condition.

  • 3. GPRS

This is one of the best options available today.

There are three different methods available for the alarm to use to communicate.

Primarily the alarm will communicate to the control room via the GPRS network (the digital data side of the mobile phone network). If for some reason this fails, the GPRS will automatically transfer communication to the GSM network, and if that fails it will revert to a dialer.

It monitors the voltage of the telephone circuit so in the event a thief cuts the phone line the control room will be informed

Within Australia, it is important to find out if an alarm monitoring station is graded and registered by the Australian Security Industry Association Limited (ASIAL).

Alarm monitoring stations are graded according to their internal security, their monitoring system integrity and their alarm action time. Building services and construction are graded on a scale from A to C (“A” being most resistant to attack). Operation, equipment and staff are graded on a scale from 1 to 3 (“1” having the highest performance).

The most secure and technically capable stations are designated Grade A1. All staff engaged in security work are licensed under appropriate State Law.

To qualify as a Grade A1 Monitoring Station, the facilty would need to comply with a number of requirements, including:

  • Being a free standing structure
  • Continuous monitoring by another Grade A1 monitoring station
  • Emergency power supplies serving all system functions
  • Emergency lights and respiratory equipment
  • Full automatic fire protection system and extinguishers
  • Direct lines to emergency services
  • Voice recording of phone lines
  • Visitor viewing area
  • Full system backup and redundancy files
  • Bi-directional communications to field operations
  • Voice record logging and 5-years event retention
  • Two staff on duty at all times
  • Backup alarm receiving equipment
  • Ability to function in the event of an attack against their premises or systems

At Allstate Security, Grade A1 standards are exceeded through our dedication to faster alarm response times, superior customer service and enhanced computing capabilities.

With all of these features in mind, you can have the peace of mind in knowing that 24 hours a day, 365 days a year your home is constantly being protected.

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