What is Back to Base Monitoring?
Back to base monitoring is a service that can be added to your new or existing security system. It takes the hassle away from anybody but your security system, by notifying authorities when your alarm sirens activate.
As soon as any untoward activity is detected by your system, i.e. power failure, intrusion, tamper switch, etc. your security system will automatically send a signal down your telephone line to our 24-hour monitoring centre.
It's then only a matter of seconds before one of our highly trained operators assesses this information and, depending on what signals are received, can:
Call the premises to confirm the exact nature of the emergency.
Call you or others on your emergency contact list to notify you of the situation.
Send out a patrol guard to investigate.
Send the Police, Fire Brigade or Ambulance if required.
Monitoring Formats
To ensure complete peace of mind and to cater for all security applications, Allstate Security & Communications can provide numerous communication formats to meet both your individual security and budget requirements.
1. Dialer
The security system utilizes an existing telephone line at your premise, which automatically alerts our security monitoring centre when an alarm condition is detected. Our monitoring centres will not aware of any line faults or any deliberate attempts to cut the telephone line until a routine weekly test signal isn't received.
2. Securitel
Whilst utilising an existing telephone line at your premise, Securitel has the added benefit of line supervision. The telephone line constantly sends signals to our monitoring centre every 15 to 45 seconds. As soon as these signals aren't received, a line fault is detected and our monitoring centre will action this as an alarm condition. Securitel isn't available in all areas.
3. GPRS / Permacom
This is one of the best options available today. There are three different methods available for the alarm to use to communicate, primarily the alarm will communicate to the control room via the GPRS network (the digital data side of the mobile phone network) it is very fast. If for some reason this fails, the Permacom will automatically transfer communication to the GSM network, and if that fails it will revert to a dialer. It monitors the voltage of the telephone circuit so in the event a thief cuts the phone line the control room will be informed.
